Your order means a very great deal to us, and we want you to receive it in good order and in good time.
We Offer a free Shipping (Royal Mail 2nd class post) to mainland UK on all items purchased from tasselsfactory website.
Other express/next day delivery options are available at checkout.
All items are instock and are dispatched within 24 - 48hrs of receiving cleared payment.
Next day special delivery has a cut-off time of 2pm Monday to Friday.
We have a proven record of excellent customer service and speedy delivery service.
We use Royal Mail & or other couriers for all dispatches, depending on order quantity.
We aim to get your item to you as quickly as possible.
Delivery and return policy.
Delivery can be to any address as long the address at which your payment card is registered is also present on your order. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.
All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. Delivery is next working day subject to availability. However, delivery may take up to five working days.
The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.
Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time.
tasselsfactory.co.uk will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and scentsofstneots shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
tasselsfactory shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
PS: Next day special delivery has a cut-off time of 2pm Monday to Friday, all orders received after this cut-off time will be sent out the next working day.
If you need to return a product purchased from tasselsfactory then you have 14 working days to do so. The returned goods must be in a resalable state and any goods that accompany the returned product must also come back to us.
The goods should also be returned with their original packing.
If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 10 working days.
Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.
Please post returns to the following address:
19 Cefn Dyffryn, Groeslon, LL54 7TQ
Email us in reply to the order details email you receive at time of purchase.
This returns policy does not affect your legal rights.
Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if money have already been taken. You can cancel an order by following the links on the website, or by contacting us via contact us page.
All orders taken are dispatched within 24 hours of ordering.